Frequently Asked Questions when Considering Making a Claim

Choosing the right and experienced solicitors can be a complicated and time consuming process; but we have made the process simple, quick and hassle-free for you.

The most frequently asked questions by our clients while considering making a claim are enlisted below.

I Want To Start My Claim, Where Do I Start?

You can determine the easiest way for you to get in touch with us. You can contact us via phone, through email or by filling in your details on our request a callback form. We shall then obtain relevant information from you to get your claim started.

What Is The Process And What Is Expected From Me?

Once we have obtained a signed copy of our terms and conditions from you, we will begin to work on your claim straight away. The information we will have gathered from you is then presented to the defendant’s insurance company as early as possible.

If I Make A Claim, How Long Will It Take?

It is not possible to tell you how long your claim will take as every case we work on is unique and different from another. We usually aim to settle cases within a few months; however, depending on the complexity of the case, some cases can take longer.

What’s My Role In The Claiming Process?

We take the handling of the legal procedure out of your hands so that you can relax and focus on getting better. We will obtain relevant details from you at the start of the claim, so all you have to do is attend a medical assessment and accept treatment. If we need further details from you, we shall contact you via your preferred method.

Will My Information Be Kept Confidential?

You do not need to worry about this; we are not allowed to reveal or disclose any of your information or details to anyone without your consent. We take best care of the details you pass on to us. Only our solicitors and the competent staff members will be dealing with your case. We’ll not exchange your personal information with any other company.

Will I Have To Go To Court?

The majority of cases are settled without the need for Court involvement; however, we cannot guarantee at this stage, that you will not have to attend Court.

At Direct Solicitors, we will aim to settle your claim as swiftly as possible by negotiating with the fault party’s insurance company or solicitors to try and conclude your case without the need for Court intervention.

Do I Have To Fill Out The Paperwork As Well?

You’ll just have to fill a certain amount of paperwork, but we try to keep it to a minimum. The basic purpose of the paperwork is to ensure that we have all the information we need to get you the maximum amount of compensation you deserve.

Do I Need To Visit Your Office?

You don’t need to come to our office as in the majority of cases; our solicitor will be able to deal with your claim with the information you have provided. But in rare cases where a claim might be complex or delicate, we may send the solicitor to your address to discuss the matter in more detail.

Do I Need A Medical Assessment?

In order to receive the maximum amount of compensation for your pain, suffering and loss of amenity, we will arrange a medical assessment. Medical records, such as GP and hospital records are also obtain as this will allow your solicitor to recognise any past conditions, treatments or medicines you may have had that are related to your injury.

Can I Talk To My Solicitor At Any Time?

We always try hard to make the claims procedure easy to understand, but still, if you have any queries, you can call or email your solicitor specifically dealing with your case anytime.

You don’t need to get worried about checking in to find out how your claim is going; we will keep you up to date on the status of your claim via phone call or through email.

How Much Compensation Would I Get If I Claimed?

Each case we assess has it’s unique circumstances so we cannot tell you at this stage what compensation amount you will receive. But we ensure you that we will work to get the maximum amount of compensation you’re entitled too.

My Injury Has Already Caused Additional Expenses, How Will I Be Able To Pay For My Claim?

Along with the compensation for your injuries, your solicitor will also strive to seek loss of income if you have time taken off work, future loss of income, additional expenses caused as a result of an accident such as medical care costs, treatment costs, travel expenses, prescription fees, and any adaptations you may have made to your car or home etc.

Can I Claim On Behalf Of My Loved One?

If you are looking to make a claim because an incident has left your loved one unable to act on their behalf e.g. they have a head or brain injury or if the person you want to claim for is under the age of 18, then our legally trained team are here to help, in one quick call we can get everything set up and tell you everything you need to know.

What Is A Litigation Friend?

We will assign/appoint a litigation friend to make decisions in an injury case where the individual making a claim is either:

  • The person who lacks mental capacity to manage their claim
  • A child under the age of 18

A litigation friend can be:

  • A guardian/parent
  • A friend or a family member
  • A solicitor/ professional advocate

A litigation friend will make sure he/she updates the client regarding the case, discuss with the solicitors each step and what is required and if there is a court hearing, the litigation friend has to attend on behalf of the client.

Can You Take Over A Case From My Current Solicitors?

We can take over your case in most circumstances, but it depends on the situation of your case and the stage that it is presently at. If you wish to enquire further then please feel free to contact us for free no-obligation advice.

 What Will Happen If I Change My Mind About Claiming?

You have the right to change your mind anytime about claiming and you can do so by calling the solicitor dealing with your case and instruct them to stop working on your case. However, you may be required to pay for the work that has been carried out on your behalf.

It is crucial l to be sure that you want to make a claim before we start working on your case. If at any point you have doubts regarding your claim then you can contact your solicitor, who will provide you with all the information you require for your peace of mind.

What Is A No Win No Fee Agreement Or Conditional Fee Agreement Or CFA?

It’s very simple. It means our solicitors will take your case under a no win no fee basis, meaning if our solicitors do not win any compensation, you do not owe them any fees.  You’ll only pay when your claim is successful. A conditional fee agreement is the written agreement that standardises the No Win No Fee Agreement. It is a document which states legally that you won’t have to pay a penny if your claim is unsuccessful

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