Ownership

This website, www.directsolicitors.co.uk operated by Direct Solicitors, a solicitors firm based in Halifax, UK.

Regulation

Direct Solicitors practise in England and Wales and are authorised and regulated by the Solicitors Regulation Authority. Details of professional rule for solicitors can be found on their website, www.sra.org.uk.
Our Solicitors Regulation Authority Number is: 646926

Our terms of business

Click the link below to download a current copy of our terms of business:

This link will open as a new window and will require Adobe Acrobat.
Direct Solicitors’ VAT number is: GB294222208

Our Interest Policy

Click the link to view our Interest Policy*

Information about our Privacy Policy

At Direct Solicitors, we take steps to ensure your privacy is a priority. Therefore, we will always deal with your personal data strictly and confidentially.

Our policy covers, who we are, how we collect information, what information we collect, how it is used and your rights.
Click this link to view our full privacy policy.

Hyperlinks

If any hyperlinks are found on our website linking to you to another website, we are not responsible for the contents of the website or their privacy practices.
We would always recommend you read through the privacy policy of any website you visit to ensure you are aware of any data they may collect and how they may use it.

Copyrights

The content of this site and the copyright to it is owned by Direct Solicitors. Copying or any other act in relation to any part of this website, prohibited by the Copyright Designs & Patents Act 1998, is not allowed; however, we will allow the following:

If you print a page, or download it, for personal use only.

If you quote the content on this site, as long as accreditation is given to us.

If you quote the content on this site, as long as accreditation is given to us.
As long as written permission is obtained from us prior, you may create links to our website from another business information or service website.
Any pages that have been downloaded or stored may not be used for commercial purposes. Reproduction of our website, either in whole or part, is not allowed. Any retransmission or storage of any of the content on this website is prohibited unless Direct Solicitors written consent has been obtained prior.

Your right to cancel

If you want to find out about your rights to cancel, click here

Our complaints procedure

We strive to provide you with the best service possible; however, if you are unhappy with our services at any point, then you should inform us as soon as possible, this way we can look to rectify the problem straight away.

As a first step, you should contact the persona who is dealing with your legal matter, or the head of their department and discuss any concerns you have with them so we can try our best to resolve the issue/s at the earliest stage.

If you would like to make a complaint then you should do so in writing to alam@directsolicitors.co.uk be sure to include your reference number (if you have one), your name, address and details of your concerns/complaint.
If you are concerned about our professional conduct e.g. behaviour, then the Solicitors Regulation Authority (SRA) could help you. This type of concern could be in regards to dishonesty, mistreating you due to a disability, age or other characteristics, or losing or taking money. If you wish to raise a concern with the SRA, then you can do so by visiting http://www.sra.org.uk/consumers/problems/report-solicitor.page.
What to do if Direct Solicitors cannot resolve your complaint
If you feel we have been unable to resolve your complaint then you can make a complaint to the Legal Ombudsman, they will assess your complaint on an independent basis; this will not impact on how your case will be handled.

Professional Indemnity Insurance

To view details of our indemnity insurance policy and details of the insurer who provides cover, please click here.*

Disclaimer

Direct Solicitors websites content is based on general information regarding English Law. While we have made every effort to ensure all our content is accurate and up-to-date we cannot give warranty implied or expressed, to its accuracy; we, therefore, accept no liability for any errors or omissions.
The content of our website does not constitute legal or any other professional advice. You should not substitute proper legal advice for the contents of this website and you should always ensure you seek legal advice before taking any legal action.

Our site does not give reference to the client-solicitor relationship. Direct Solicitors will not be responsible for loss or damage; this includes without limitation, loss of profits or business arising from the use of this our site or its contents, or due to a decision or action was taken as a direct effect of using our website.
It is not the intent of Direct Solicitors for our limitations and exclusions to exclude or limit your statutory rights as a consumer or otherwise in instances where the law will not permit us to do so, such as liability for death or personal injury arising due to our/our employees/our agent’s negligence.

While Direct Solicitors work tirelessly to ensure our website runs smoothly and remains operational, working to its full capacity at all times, we cannot warrant this.
We strive to ensure reasonable efforts are taken to ensure our website is virus-free, although, once again, we cannot warrant this and cannot accept any liability for damage or loss caused by using this website. We would recommend consulting your own computer specialist if you have any concerns regarding internet security.

Applicable law

The laws of England and Wales govern our legal notice and any issues in regards to our website. The Courts of England and Wales will have exclusive jurisdiction in connection with any disputes.

Vulnerable clients

We take the needs of our vulnerable clients seriously and commit ourselves to provide an excellent service. If you would like to find out more information regarding this then visit The Law Society and read their easy guide on “How to Use a Solicitor in England and Wales”.

Equality and Inclusivity

We stay mindful of our obligations regarding Equality and Inclusivity ensuring its quintessence naturally flows throughout our entire firm embracing every aspect of the concept. Not only does this include our responsibility to our staff, potential future staff but also includes our clients and non-clients.
Our policies are in place to underline our commitments, although we have no concerns with the ability of our staff and other associated persons to appreciate their responsibility to conduct themselves professionally and appropriately.

If you would like to contact us regarding Equality and Inclusivity within Direct Solicitors, then the person responsible for this is Zeshan Alam, who is contactable via email at alam@directsolicitors.co.uk.

Business continuity

We find it essential to ensure preparations are in place to minimise potential disruption to our ability to provide client services in a business continuity event, including the ability to access an office or system failure. We have, therefore, put in place a Business Continuity Plan; this plan is subject to testing and reviewing regularly.

Confirmation Statement

Although we have a Register of Persons of Significant Control at Direct Solicitors, there are currently no persons on it.

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